OneIoT

OneIoT Data Policy

The Data Policy for OneIoT.

Last Updated: November 2024

1. Introduction

This Data Policy outlines how Firewires OneIoT Pvt Ltd ("Company," "we," or "us") collects, uses, stores, and protects data through the OneIoT Platform ("Platform"). By using the Platform, Users agree to the terms set out in this Data Policy.

2. Data Collection

We collect data to provide, improve, and secure the Platform. The types of data collected include:

  • User-Provided Data: Information voluntarily submitted during account registration, such as contact details, device information, and preferences.
  • IoT Device Data: Data transmitted from IoT devices connected to the Platform, such as telemetry, environmental readings, and status information.
  • Usage Data: Metadata related to User interactions, including IP addresses, login times, and activity logs.

3. Purpose of Data Processing

The data we collect is processed for the following purposes:

  • Platform Functionality: Enabling core features, such as device management, monitoring, and reporting.
  • User Support: Assisting Users with technical issues, troubleshooting, and improving support services.
  • Platform Improvement: Analyzing usage data to enhance Platform performance, add new features, and improve User experience.
  • Compliance: Complying with applicable legal, regulatory, or contractual obligations.

4. Data Storage and Retention

  • Storage Locations: Data may be stored on servers managed by the Company or authorized third-party providers.
  • Retention Period: We retain User data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Device data is retained in accordance with User-specified preferences or account settings.
  • Data Deletion: Upon request or account termination, User data will be deleted or anonymized, subject to legal and regulatory requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect data against unauthorized access, alteration, and loss, including:

  • Encryption: Data is encrypted during transmission and at rest where applicable.
  • Access Controls: Restricted access to data is granted only to authorized personnel and partners.
  • Regular Audits: The Company conducts periodic security audits and risk assessments to ensure data protection practices remain effective.

6. Data Sharing and Disclosure

Data may be shared with third parties only under the following conditions:

  • Service Providers: We may share data with trusted third-party service providers who assist in operating the Platform. These providers are bound by confidentiality agreements and are only permitted to use data as directed.
  • Legal Requirements: Data may be disclosed if required by law or to comply with legal processes, such as subpoenas or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, User data may be transferred to the acquiring entity, subject to the same Data Policy.

7. User Rights and Choices

  • Access: Users can access their data and request a copy of it by contacting our support team.
  • Correction: Users have the right to request corrections to their data if inaccuracies are found.
  • Deletion: Users may request the deletion of their data, subject to retention obligations for legal or regulatory purposes.
  • Data Portability: Users may request their data in a structured, commonly-used format for transfer to another service.

8. Cookies and Tracking Technologies

The Platform uses cookies and similar tracking technologies to improve User experience. Users can manage cookie preferences through their browser settings, though disabling cookies may affect Platform functionality.

9. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we discover data from a child under 18, we will take steps to delete it promptly.

10. Policy Changes

The Company reserves the right to modify this Data Policy at any time. Users will be notified of significant changes, and continued use of the Platform indicates acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Data Policy, please contact:

Please review this Data Policy periodically as it may be updated or modified.